Practice Manager
Full-Time
URvet Care is seeking a Director of Operations to work in a team-led practice at our locations in New York City. We have state-of-the-art medical equipment and offer a wide range of services to our pet and owners.
In conjunction with the Chief Administration Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM), and Founders, the OD is responsible for ensuring that administrative needs of the practices are being met. The OD also ensures and oversees the clinicians schedule & payroll standard & policies upheld. The OD must always maintain a happy and professional demeanor in all communications.
Responsibilities include:
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Initiates supports and implements quality improvement programs for the betterment of URvet Care culture.
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Participates in strategic planning with Chief Administrative Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM), and Founders to enhance customer service standards.
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Recognizes outstanding staff performance, initiative, and innovation by informing the Chief Administrative Officer (CAO), Practice Manager, & Lead LVT Manager (PMLLVTM) and Founders.
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Provides constructive feedback to the PMs on matters of staff performance in regard to customer care, efficiency and compliance.
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Communicate effectively with the leadership team through regular meetings & updates.
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Always maintains and exhibits a compassionate attitude towards all people and animals.
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Communicate new polices and keep staff updated regularly on URvet Care standards and information through written and verbal means.
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As required, work with URvet Care staff and administration on a variety of projects.
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Maintains positive internal working relationships with all departments exp by communicating a professional manner.
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Upholds a positive, cheerful and collaborative working environment.
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Supervision and Maintenance of Documentation
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Monitors PMS reports and looks to identify growth opportunities.
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Ensures and monitors all practice paperwork & PMS records for accuracy.
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Additionally, make certain that records are properly entered and maintained, such as invoices, estimates, and medical charges.
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Reports the required statistics and analytical data to the Chief Administrative Officer (CAO) and Founders.
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Assists in the investigation, account setup and ordering of practice equipment & pharmaceuticals, as requested by the Chief Administrative Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM) and Founders.
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Assists in the training and education of staff in all aspects of URvet Care policies & procedures.
Additional Responsibilities:
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Always keeps cash/checks etc. secure.
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May need to make cash deposits and handle banking issues if requested.
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Processes client paperwork, and other necessary paperwork for appropriate departments.
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Responsible for Per Diem payroll time records and modifications for all applicable Personnel
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Scheduling FT clinician and Per diems at all locations.
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Monitoring vacation and sick time for clinicians in accordance with URvet Care policies and procedures.
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General bookkeeping and accounts of client AR.
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PMS set up and data entry as required for all practices.
Qualifications
- Veterinary Medicine and/or Animal Health Science candidates preferred
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Excellent leadership, teamwork and assertiveness skills.
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Ability to lead and supervise staff, in conjunction with other supervisors.
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Ability to work efficiently with limited supervision.
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Concern and respect for animals and people and a belief in the benefits of strong human/animal bonds.
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Punctuality.
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Ability to take initiative and make mature individual and team-based decisions.
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Ability to follow established policies and procedures and demonstrate good judgement in exceptional situations.
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Ability to communicate policies, procedures and guidelines and follow through with implementation, and monitoring results.
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Ability to represent the values of URvet Care by working in a culturally diverse environment and community in a way that fosters understanding and compassion.
Requirements:
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High School Degree or equivalent, college graduates preferred.
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Minimum of 5 years supervising experience
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Computer and data entry experience
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Minimum of 5 years in customer service management
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May need to lift 30 pounds.
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Weekend and holidays and schedule flexibility.
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Professional attire.
Salary
Commensurate with experience