Practice Manager

Full-Time

URvet Care is seeking a Director of Operations to work in a team-led practice at our locations in New York City. We have state-of-the-art medical equipment and offer a wide range of services to our pet and owners.

In conjunction with the Chief Administration Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM), and Founders, the OD is responsible for ensuring that administrative needs of the practices are being met.  The OD also ensures and oversees the clinicians schedule & payroll standard & policies upheld.  The OD must always maintain a happy and professional demeanor in all communications.

Responsibilities include:

  • Initiates supports and implements quality improvement programs for the betterment of URvet Care culture.

  • Participates in strategic planning with Chief Administrative Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM), and Founders to enhance customer service standards.

  • Recognizes outstanding staff performance, initiative, and innovation by informing the Chief Administrative Officer (CAO), Practice Manager, & Lead LVT Manager (PMLLVTM) and Founders.

  • Provides constructive feedback to the PMs on matters of staff performance in regard to customer care, efficiency and compliance.

  • Communicate effectively with the leadership team through regular meetings & updates.

  • Always maintains and exhibits a compassionate attitude towards all people and animals.

  • Communicate new polices and keep staff updated regularly on URvet Care standards and information through written and verbal means.

  • As required, work with URvet Care staff and administration on a variety of projects.

  • Maintains positive internal working relationships with all departments exp by communicating a professional manner.

  • Upholds a positive, cheerful and collaborative working environment.

  • Supervision and Maintenance of Documentation

  • Monitors PMS reports and looks to identify growth opportunities.

  • Ensures and monitors all practice paperwork & PMS records for accuracy.

  • Additionally, make certain that records are properly entered and maintained, such as invoices, estimates, and medical charges.

  • Reports the required statistics and analytical data to the Chief Administrative Officer (CAO) and Founders.

  • Assists in the investigation, account setup and ordering of practice equipment & pharmaceuticals, as requested by the Chief Administrative Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM) and Founders.

  • Assists in the training and education of staff in all aspects of URvet Care policies & procedures.

Additional Responsibilities:

  • Always keeps cash/checks etc. secure.

  • May need to make cash deposits and handle banking issues if requested.

  • Processes client paperwork, and other necessary paperwork for appropriate departments.

  • Responsible for Per Diem payroll time records and modifications for all applicable Personnel

  • Scheduling FT clinician and Per diems at all locations.

  • Monitoring vacation and sick time for clinicians in accordance with URvet Care policies and procedures.

  • General bookkeeping and accounts of client AR.

  • PMS set up and data entry as required for all practices.

Qualifications

  • Veterinary Medicine and/or Animal Health Science candidates preferred

  • Excellent leadership, teamwork and assertiveness skills.

  • Ability to lead and supervise staff, in conjunction with other supervisors.

  • Ability to work efficiently with limited supervision.

  • Concern and respect for animals and people and a belief in the benefits of strong human/animal bonds.

  • Punctuality.

  • Ability to take initiative and make mature individual and team-based decisions.

  • Ability to follow established policies and procedures and demonstrate good judgement in exceptional situations.

  • Ability to communicate policies, procedures and guidelines and follow through with implementation, and monitoring results.

  • Ability to represent the values of URvet Care by working in a culturally diverse environment and community in a way that fosters understanding and compassion.

Requirements:

  • High School Degree or equivalent, college graduates preferred.

  • Minimum of 5 years supervising experience

  • Computer and data entry experience

  • Minimum of 5 years in customer service management

  • May need to lift 30 pounds.

  • Weekend and holidays and schedule flexibility.

  • Professional attire.

Salary

Commensurate with experience