Posted time 12/1/23

URvet Care is seeking a Director of Operations to work in a team-led practice at our locations in New York City. We have state-of-the-art medical equipment and offer a wide range of services to our pet and owners.

In conjunction with the Chief Administration Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM), and Founders, the OD is responsible for ensuring that administrative needs of the practices are being met.ย  The OD also ensures and oversees the clinicians schedule & payroll standard & policies upheld.ย  The OD must always maintain a happy and professional demeanor in all communications.

Responsibilities include:

 

  • Initiates supports and implements quality improvement programs for the betterment of URvet Care culture.
  • Participates in strategic planning with Chief Administrative Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM), and Founders to enhance customer service standards.
  • Recognizes outstanding staff performance, initiative, and innovation by informing the Chief Administrative Officer (CAO), Practice Manager, & Lead LVT Manager (PMLLVTM) and Founders.
  • Provides constructive feedback to the PMs on matters of staff performance in regard to customer care, efficiency and compliance.
  • Communicate effectively with the leadership team through regular meetings & updates.
  • Always maintains and exhibits a compassionate attitude towards all people and animals.
  • Communicate new polices and keep staff updated regularly on URvet Care standards and information through written and verbal means.
  • As required, work with URvet Care staff and administration on a variety of projects.
  • Maintains positive internal working relationships with all departments exp by communicating a professional manner.
  • Upholds a positive, cheerful and collaborative working environment.
  • Supervision and Maintenance of Documentation
  • Monitors PMS reports and looks to identify growth opportunities.
  • Ensures and monitors all practice paperwork & PMS records for accuracy.
  • Additionally, make certain that records are properly entered and maintained, such as invoices, estimates, and medical charges.
  • Reports the required statistics and analytical data to the Chief Administrative Officer (CAO) and Founders.
  • Assists in the investigation, account setup and ordering of practice equipment & pharmaceuticals, as requested by the Chief Administrative Officer (CAO), Practice Manager & Lead LVT Manager (PMLLVTM) and Founders.

  • Assists in the training and education of staff in all aspects of URvet Care policies & procedures.

 

Additional Responsibilities:

 

  • Always keeps cash/checks etc. secure.
  • May need to make cash deposits and handle banking issues if requested.
  • Processes client paperwork, and other necessary paperwork for appropriate departments.
  • Responsible for Per Diem payroll time records and modifications for all applicable Personnel
  • Scheduling FT clinician and Per diems at all locations.
  • Monitoring vacation and sick time for clinicians in accordance with URvet Care policies and procedures.
  • General bookkeeping and accounts of client AR.
  • PMS set up and data entry as required for all practices.

 

Qualifications

 

  • Veterinary Medicine and/or Animal Health Science candidates preferred
  • Excellent leadership, teamwork and assertiveness skills.
  • Ability to lead and supervise staff, in conjunction with other supervisors.
  • Ability to work efficiently with limited supervision.
  • Concern and respect for animals and people and a belief in the benefits of strong human/animal bonds.
  • Punctuality.
  • Ability to take initiative and make mature individual and team-based decisions.
  • Ability to follow established policies and procedures and demonstrate good judgement in exceptional situations.
  • Ability to communicate policies, procedures and guidelines and follow through with implementation, and monitoring results.
  • Ability to represent the values of URvet Care by working in a culturally diverse environment and community in a way that fosters understanding and compassion.

 

Requirements:

 

  • High School Degree or equivalent, college graduates preferred.
  • Minimum of 5 years supervising experience
  • Computer and data entry experience
  • Minimum of 5 years in customer service management
  • May need to lift 30 pounds.
  • Weekend and holidays and schedule flexibility.
  • Professional attire.

 

Salary

Commensurate with experience